Knowledge Based Maintenance
The concept of knowledge-based maintenance is based on the implementation of framework conditions
- to support the introduction of the knowledge of the employees into the service creation process on the one hand
- and, on the other hand, to expand the range of knowledge (knowledge generation).
This "management" of knowledge ultimately serves to meet the requirements in asset and maintenance management and to generate competitive advantages. To create structures to support individual learning and to enshrine the individual learning in the structures and processes of the organization is essential. For this purpose, the results of individual and collective learning processes must be archived (codified) or personalized in order to enable organizational learning. In the implementation process as well as in the maintenance of the knowledge-management aspect (learning approach), consideration of acceptance factors is crucial:
The ability to change is influenced by the knowledge and the ability of the employees; the willingness to change is influenced by the will and the obligation. The knowledge correlates with the communication tools. The ability is influenced by qualification measures. The will is built by motivation and the obligation is directed towards the organization. Communication, qualification, motivation, and organization measures are the core measures in a knowledge-based maintenance.
Knowledge-based maintenance is focused on the 18 manufacturers' losses through semi-autonomous teams in the maintenance management toolkit. In an open learning system, supplemented by intensive training of the instrument and method application, a further development of the TPM philosophy takes place. Improved diagnostics and high social competency, supplemented by delegation and participatory leadership, establish a comprehensive learning system. This allows dynamic strategy development through an extended Plan-Do-Check-Act (PDCA) cycle.